Customer Testimonials

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DealerRater Aug 2, 2021

Manny Lucas provided excellent customer service and answered all of my questions and concerns. Picking up my car was such a smooth transaction, I thought I would be there for hours but to my surprise everything was efficient and all of my questions were answered. Thanks again Manny! I love my new car. -Jeannéa

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Google Jul 27, 2021

My wife and I had been multiple dealerships over the course of the weekend looking for a new SUV. We unfortunately ran into a few pushy/ over aggressive dealers. This made us both very uncomfortable . This was not the case at all at Hicksville VW. The woman VIldan who helped us was very much straight forward and extremely accommodating to us. We were instantly comfortable with her. It was clear she wasn’t trying to take advantage and genuinely wanted to help. On top of that she was able to get us into a car that we thought was out ...

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Google Jul 26, 2021

Leandro and the team at Platinum were an absolute pleasure to work with! Everyone pulled together quickly to help me complete my purchase at the end of the day on a Saturday. They were patient, explained everything and everyone was just so nice - and I love my new Tiguan. Highly recommend.

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Google Jul 16, 2021

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DealerRater Jul 2, 2021

Manny and the team at Platinum provided excellent and efficient service. He went above and beyond to make sure that I was satisfied with my car.

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DealerRater Jun 30, 2021

Vildan was amazing! Made everything about leasing a car super easy and seamless. Platinum was great too. Opened a little bit early to fit my schedule.

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Google Jun 30, 2021

Vildan was amazing! Made everything about leasing a car super easy and seamless. Definitely ask for her when you go to Platinum!

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Google Jun 29, 2021

My experience with this dealership was fantastic. My dealer Joe Riccobene, was a professional the whole way through the sale. He was honest and helpful. Everything went through smoothly and I love my new vehicle. I would recommend this dealer to anyone who doesn’t want the hassle of the usual back and forth. Thank you VW and Joe.

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DealerRater Jun 26, 2021

Manny was truly amazing! So professional, helped me get exactly what I needed at the budget I had told him, and was super communicative with me via text (my preferred method). I'm so glad I ended up working with Manny, as this was my first car buying experience and he was just overall an amazing person to learn from, speak to, and take care of this process so smoothly. Thank you Manny (and Angela!) for making this just an A+ time.

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DealerRater Jun 24, 2021

I returned to Platinum Volkswagen to trade in my 2017 Jetta for a newer model. The process could not have been any easier! Manny, who sold me my original Jetta, helped again to get me into a 2020 Jetta with only 2400 miles. He and Paul, who helped with the trade-in and financing made made the process so quick. This is still a “no pressure” dealership, which is so appreciated. They are as professional and knowledgeable as they were when I first bought my car. You can not go wrong here! Thank you Manny and Paul! I love my Jetta! 5 Stars again!

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Google Jun 24, 2021

Purchased 2 cars from Platinum VW so far and both times was satisfied with the process and the people that worked there. No hidden charges or last minute shenanigans. Honest people. The service department is always trying to help and listens to my concerns and went out of their way to get the repairs done.

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Google Jun 24, 2021

Was done at location got from a leasing company who made the transaction easy with this company

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DealerRater Jun 22, 2021

From Angela, to Leandro to Paul - what a stellar team! The ease of trading in my car for a new one - amazing! Thank you Platinum VW! You always come through - above and beyond!

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DealerRater Jun 16, 2021

This whole experience has been amazing. Seamless from start to finish. Thank you Angela and Leo ! I came all the way from Brooklyn for this! Thank you!

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Google Jun 16, 2021

Joe was fantastic. Easy to work with, very straightforward and honest. Great to see this, especially when compared to other dealers in NYC.

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Google Jun 12, 2021

I had such a wonderful experience at platinum volkswagen originally I went to another dealership on long Island and was treated very poorly I came here and I purchased the 2021 vw atlas the salesman Manny was wonderful he had patience dealing with all my questions and made sure I got everything I wanted it's my second volkswagen I purchased 1st from sunrise second from platinum I will certainly recommend platinum vw going forward so happy with my new truck

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Google Jun 10, 2021

Manny Lucas treated us very well. He showed us our options, walked us through the process and never pressured us to make the sale. Recommend!

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Google Jun 9, 2021

If you're in the market for a new VW, look no further than the team of professionals at Platinum Volkswagen. I've leased many cars from these folks, so they have had many chances to drop the ball but once again they exceeded my expectations. My most recent sales rep, Vildan Senadam (last two cars) was an absolute pleasure to work with. Vildan responded quickly to my many questions, was polite and made sure I was completely satisfied with my car and lease details. You will also find Platinum's service and finance department a pleasure to deal with. ...

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DealerRater Jun 1, 2021

Leandro was extremely knowledgeable and helpful through the entire process. He was professional and courteous and I have already recommended to a friend who admired my car and will be looking for a new lease in the coming months

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DealerRater May 30, 2021

Great experience .we got exactly what was told to us over phone and when we got there everyone was friendly and very attentive to us

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Facebook May 29, 2021

See Moses. Great guy. Thank you

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DealerRater May 28, 2021

Leo was very responsive and helpful throughout this process. I have bought four previous vw’s at sunrise and this was our best experience. Thanks

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DealerRater May 27, 2021

I arrived at Platinum Volkswagen early for my appointment but I received a friendly welcome and the sales representative immediately came to greet me. I had initially decided to return my current lease 2019 Jetta which was due on 6/30/2021 and not lease another vehicle as I recently had foot surgery which impedes from driving temporarily. Once there I decided that since my experience with Platinum VW in the past was a good one and because they offered me a good deal I decided to lease a new VW Jetta 2021. The process was done expediently and because of my right foot handicapped ...

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Google May 25, 2021

We worked with Paul and Manny. The whole experience was amazingly easy. We did a majority of the lease agreement online and only came in to pick up the car. The information they provided was clear, concise without the usual back and forth we've experienced with other dealierships. I would definitely recommend this dealership!

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DealerRater May 23, 2021

I cannot emphasize what an amazing experience I had with Leo at Platinum Volkswagen. Leo was knowledgeable, patient and honest the entire time, helping me pick out the perfect car at the perfect price. I cannot thank the staff at Platinum enough!

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DealerRater May 21, 2021

Manny Lucas made my car buying experience wonderful and stress free. Upon my arrival at the dealership the vehicle was ready, paperwork was prepared and I was on my way within one hour. Overall, the service was great !

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DealerRater May 21, 2021

Very pleasant experience! Joseph stayed after work hours to finish the process. He made sure we got the lowest price in Long Island, NY. He is very calm. Even if you don't speak good English, he is very clear and you can still understand him and he can understand you. -Suzy and Hany

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DealerRater May 16, 2021

Manny was professional, efficient, and friendly! 10/10 would work with him again. Usually the process takes up your whole day but not with him!

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DealerRater May 15, 2021

Platinum Volkswagon is the place to be if you’re looking for a VolksWagen they have an awesome team. We had a little mixup but they fixed it as soon as it came up I highly recommend that you visit them and check the prices out

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DealerRater May 12, 2021

Manny was a total pleasure to deal with from start to finish. Professional, friendly and super accommodating. I’d 100% recommend to anyone. Thanks Manny!

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DealerRater May 5, 2021

After initially looking to lease a Tiguan, I eventually ended up trading in our Durango and leasing an Atlas as well. Leandro helped find 2 cars that met our needs and the entire staff at Platinum were a pleasure to work with.

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Facebook May 4, 2021

I have leased or bought at least 5 Volkswagens from Platinum over the last 10 years. I needed to lease a Jetta SE immediately. I Spoke to Paul in sales and was able to have all the necessary paperwork filled out on line. The car was ready for pick up the next day! One day delivery at a great price! It was unbelievable. If your in the market to buy or lease a new Volkswagen, I highly recommend Paul and his team at Platinum. You won’t be sorry.

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Google May 4, 2021

Great service. Ask for Manny Lucas!

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DealerRater May 2, 2021

Very friendly treated very well. The whole process was done within 2 and half hours. The whole team has done a good job. I will recommend friends and relatives to visit your dealership first.

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DealerRater May 1, 2021

Leandro was a pleasure to work with. Our experience with him from start to finish was outstanding. He went above and beyond to communicate with us every step of the way.

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DealerRater May 1, 2021

Manny was absolutely excellent. Made the entire process for us extremely smooth, efficient and most importantly stress free! Would definitely recommend platinum vw based on this experiences

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DealerRater May 1, 2021

Manny did an awesome job helping get the Tiguan R Line. He was upfront and honest during the process. Mostly everything was done in advance of picking up my new car. We were in and out in less than an hour.

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DealerRater May 1, 2021

We worked with Vildan Senadam, she was very pleasant, knowledgeable and made the complete experience for our son's first car memorable experience. She included our son in the sales experience, explaining features and benefits. We look forward to working with her again for our next purchase.

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DealerRater Apr 30, 2021

Sales Representative Leandro was patient and efficient. My questions were answered, the transaction was completed without any difficulty and the car delivered as promised in less than 24 hours.

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Google Apr 30, 2021

Just left the showroom driving my 5th leased car from Platinum Volkswagen. Now I have a very beautiful new Jetta and yet another perfect customer experience. By that I mean it's always a seamless process thanks to the smartest and kindest sales professional I ever worked with, Joe Riccobene. It begins with the first reminder/ "How's everything? Let's catch up!" phone call as my lease draws to a close, then to t he showroom where owner Josh Lever and Joe meet me with warm greetings. We catch up on our lives, I'm given all ...

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DealerRater Apr 30, 2021

Vildan made our experience at Platinum Volkswagen a real pleasure. We never experienced any pressure and she made us feel we were buying from someone who cared about our sons first car. Bill in finance made the whole transaction seamless. Overall a fantastic experience!

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DealerRater Apr 29, 2021

Vehicle was exactly as described, no hard sell, no pushy tactics, it was a fantastic experience overall. I spent less than a half hour total in and out, Ryan took care of everything like a pro.

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DealerRater Apr 23, 2021

Vildan was wonderful to work with! She made the entire process easy and her communication with me was excellent! Ask for her to help you!

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DealerRater Apr 20, 2021

Leo was the best. i can be a difficult customer but he did a great job working with me and getting me the deal i wanted.

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Google Apr 16, 2021

I love this place! So friendly, not pushy, and very helpful. Ryan was a great person to deal with and very friendly. I would recommend this place to anyone I could!

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DealerRater Apr 15, 2021

Good Experience. Leo was accommodating and made it easy and straightforward. Very little hassle. This was my first time purchasing a car and I couldn’t of asked for a better experience.

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DealerRater Apr 12, 2021

Ryan and the team at Platinum VW provided me with the best dealership experience I’ve ever had. They are far and away the nicest/easiest going sales and finance team that I’ve dealt with while buying a car. They work with you to find the right deal for YOU, not their bottom line. They respect your time and don’t pressure you to make a deal. From start to finish Ryan made the car buying process enjoyable

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DealerRater Apr 9, 2021

Manny is great! He is honest and straightforward. We just leased our second VW from him (and our 3rd overall from Platinum), and Manny ensured the whole process was a breeze. He is considerate of your time and recognizes that presenting the best price right from the start (rather than the useless going back and forth) is the best way to build trust and gain repeat customers. We would recommend him to anyone looking to buy or lease a VW.

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DealerRater Apr 8, 2021

Leo was extremely helpful and very knowledgable about the Tiguan! It was a pleasure to work with him and he was very accommodating and flexible!

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DealerRater Apr 8, 2021

Attentive sales representative, Thank you! The Finance details were confusing since it was a price change for the original deal! It was explained. At the end got the car I wanted

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DealerRater Apr 3, 2021

Leandro was excellent. We were ready to move on from our Jeep in part due to substandard service. Platinum was a breath of fresh air!

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Facebook Apr 3, 2021

This is our fifth lease with Platinum Volkswagen. This lease was the easiest most convenient one of them all. Joe Riccobene was incredible, trustworthy and made this process a pleasure. Bill Quiroz did a great job as he has in the past. And,last but not least, is the reason we are loyal to Platinum Volkswagen Moses Quiroz. We had questions about the direction of our Tiguan lease that was coming to an end and possibly changing models and Moses gave us good advice and recommended a great salesman in Joe to give us a great deal and actually saved ...

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DealerRater Apr 2, 2021

Such Great service. No hassle. Straight to the point. Got exactly what I was looking for. Thanks Ryan. need more dealerships and dealers like this.

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DealerRater Apr 1, 2021

Manny is awesome! This is my 5th Volkswagon with Manny and he always takes care of everything! I would highly recommend him to anyone I know!

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Google Mar 31, 2021

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Google Mar 29, 2021

Platinum VW was an excellent experience. I contacted several dealerships when I needed a car and they far surpassed the rest. They quickly responded to my calls and texts and sent me the lease info I wanted in writing. No games, no hard sell. Bottom line- *they listened*. I dealt with several people there- Manny, Paul, Bill Q. All professionals who were efficient and didn’t have me hanging around which was my experience in the past at other dealerships. This is a family owned business and is worth the trip if you are looking for a car.

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DealerRater Mar 28, 2021

I was looking to upgrade to a new model. There was no pressure and no arguing. I am so excited to be in my fourth VW.

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DealerRater Mar 23, 2021

Everyone at Platinum Volkswagen was wonderful. Specifically Ryan M. He worked with me to get the absolute best deal possible and gave me an offer I could not say no to! Him and the rest of Platinum Volkswagen also had the car ready within 3 hours which was awesome! Bill Q was also super friendly and had us in and out of the office when I went to pick up my car. Great customer service and experience!

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Google Mar 22, 2021

My fiancé and I had an amazing experience at platinum VW. We called to make an appointment and Paul was patient and kind from the beginning. He explained the different makes and models of the car we were looking to get. The time and date we wanted an appointment we’re available with no issue. On the day of the appointment we were greeted by Paul and then passed over to Vildan. Let me just say she was AMAZING. Extremely helpful and nice. We test drove our vehicle and then started the process to lease. Vildan helped us every step ...

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DealerRater Mar 22, 2021

The dealership was great. They were very quick with the information I requested. The transaction was smooth. They are very professional at what they do. I would recommend them. Leandro the salesman that help me explained every detail of the car inside and out. I was very comfortable dealing with him.

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Google Mar 18, 2021

I just got my first car at Platinum with the amazing help of Joe Riccobene! Joe was very kind, professional, and pleasant to work with. He made this first time process of leasing a car comfortable and straight forward for me. Joe was accommodating to my needs and helped form a deal that I was absolutely pleased with. No buyer’s remorse whatsoever! If you ever go to Platinum, ask for Joe if he’s available.

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DealerRater Mar 18, 2021

Excellent service! Leo was very caring and helpful with my new Tiguan. He was eager to help me understand the new car and answer any questions I had. He showed me all of the different tech savvy things I hadn’t known about previously. Much appreciated!! I would highly recommend getting a car here!

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DealerRater Mar 16, 2021

I want to Thank Manny for the great customer service and helping me get the right vehicle for a lease. I will definitely recommend to my family and friends.

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Google Mar 16, 2021

This Is My second purchase from Platinum Volkswagen. The Customer Service Is Great.

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Facebook Mar 14, 2021

Awesome Customer Service

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Google Mar 10, 2021

Vildan is an exceptional person that made our experience of getting a new car so much easier and successful. I would recommend Platinum VW and specifically Vildan to help with getting a New VW ! Thanks Yevgeniy

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Google Mar 10, 2021

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DealerRater Mar 8, 2021

The dealership is honest with the customer and the salespeople are well informed. In addition to its convenient location, the dealership is courteous and well supplied

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DealerRater Mar 7, 2021

My lease was up and I had an idea if what I wanted. I made a phone call, and was connected to Manny. It was fast, simple, easy, and I was able to drive my car home the very next day after speaking on the phone. I couldn’t have asked for an easier lease transition or a better salesman.

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Google Mar 4, 2021

Just wonderful. Seamless transaction .

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DealerRater Mar 4, 2021

Had a quick experience with Leandro, he was very accommodating and worked out the best deal for us. The only thing missing was an explanation of how to work everything in my new vehicle upon picking it up. Unfortunately it was at the end of the day and everyone was rushing to go home.

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Google Mar 2, 2021

Today we picked up our 4th leased VW. This is our second time working with the team at Platinum, we are impressed by their professionalism, efficiency and attention to detail. The entire experience from model selection, price and paperwork was flawless. We highly recommend this dealership--thank Paul and Manny and their team for the time they spent with us--we will be back for our next car!

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DealerRater Feb 28, 2021

The process for my lease from start to finish was so great. Manny was super helpful, friendly, and patient. Me and my dad highly recommend!

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DealerRater Feb 27, 2021

Everyone at platinum vw is fantastic. They are so helpful and nice and really know how to treat their customers ! I’m a loyal customer! And will recommend them to anyone who is looking for a car.

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DealerRater Feb 23, 2021

I can not say enough great things about Manny Lucas and Platinum VW in Hicksville NY. Manny is by far customer service at its best. Thank you Manny again for another easy transition from my old lease into a New One.

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DealerRater Feb 21, 2021

I recently had the pleasure of working with Vildan Senadam for my lease of a Jetta SEL. She was extremely knowledgeable about the vehicle and the process, and her customer service was superior to almost everyone I’ve ever worked with in the past.

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DealerRater Feb 20, 2021

Manny and the team at platinum are great!!! Manny was extremely professional and made the entire process of leasing our first vehicle seamless and enjoyable.

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Google Feb 10, 2021

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DealerRater Feb 7, 2021

Leandro was very professional and was very helpful with any questions or concerns I had. He was patient and personable. I would recommend him to any of my friends and family.

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DealerRater Feb 6, 2021

I have bought a few VW from Manny Lucas at Platinum VW in Hicksville. Just picked up a new 2021 VW Tiguan for my sister and she couldn't be happier. Manny goes above and beyond he is honest and highly professional and the VW Platinum staff are truly amazing with their full service care team crew. I highly recommend Manny Lucas my sales representative at Platinum VW to anyone buying a VW. Tops in the business and TRULY GOLDEN!

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DealerRater Feb 4, 2021

Manny Lucas was extremely professional and were very happy to work a deal on our new Tiguan SE. I hope that we can continue a good relationship in the future with service thank you

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DealerRater Jan 28, 2021

I’ve always dreaded going to car dealerships but Manny did all the work! We recently started a new lease and Manny sent us all of the paperwork ahead of time and even included a video of the actual car. The amount of time our kids had to wait while we finalized the deal in person was very little. The car was ready to go. Perfect and smoothly done! Thanks Manny!

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DealerRater Jan 27, 2021

Great customer service. Vildan was very helpful, before and after the purchase of the car. Very professional and polite approach. Definitely recommend and looking forward to do business again

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DealerRater Jan 23, 2021

Had the best customer experience. Thank you so much for everything. You have a returning customer in me. I absolutely love my new vehicle and the whole leasing experience was seamless.

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DealerRater Jan 20, 2021

The team very professional. I have been with Volkswagen for 21 years. I though about trying another vehicle brand, but this family is strong. All staff members kind. From the manager and finance to my sales rep Ryan. Total wait time from my arrival 2.5 hours . Thank you thank you, for making this process painless.

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Google Jan 18, 2021

Start to finish Platinum Volkswagen was a pleasure to deal with. I knew exactly what I was looking for. I called sales and was put in touch with Vildan, she made it so easy. Previously had been dealing with other Volkswagen dealerships in the area who were rude and not getting back to me in a timely manner. With Vildan, I was able to get the exact car I wanted for a great price and wrap up the whole deal in 1 day. I picked up the car a few days later. In person, everyone was just as lovely as they ...

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DealerRater Jan 16, 2021

Very easy to work with. The dealership was quick and efficient with it's process of purchase and delivery. We would absolutely work with them again if we were in the market for another VW.

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DealerRater Jan 14, 2021

Overall, I had an excellent experience. Ryan worked with me to make a deal that I was very happy with. The customer service was great and they answered any questions that I had. Thanks Ryan and Platinum VW on such a positive experience on my first lease!

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DealerRater Jan 12, 2021

I came in looking for a new lease and Ryan was extremely professional, helpful, thorough, and kind! He worked with me and my needs and wants for a new car I couldn’t be happier with my new Tiguan! Thanks Ryan and Platinum Volkswagen for such a smooth transition from one lease to another.

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DealerRater Jan 12, 2021

Ryan is honest and straightforward. No games. He was able to answer all my questions quickly, knew what I was looking for, didn’t try to push anything unnecessary on me, and offered up a fair deal from the outset. I was able to make the deal for my new car without any hassle. I’d easily recommend Ryan and the team at Platinum VW to anyone.

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Google Jan 12, 2021

Had an unfortunate run-in with a pothole early this morning on my 2020 Arteon (which I love) and brought the wheel into Platinum's service department shortly after. I am from out of state so it was my first experience with them. David and the rest of the friendly staff were spot on and solved my problem faster than I could have anticipated. Given the difficulties of providing service in this current environment, I appreciate the prompt, professional service I received.

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DealerRater Jan 11, 2021

Vildan was the most straight forward and honest saleswomen I’ve ever done business with. There’s no games, no manipulation, no deception whatsoever when speaking to Vildan. She gives it to you straight and goes out of her way to try and make sure a deal can be done to make both parties happy. I look forward to doing business with her in the near future.

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DealerRater Jan 9, 2021

Manny is extremely professional and friendly, and made the overall leasing experience of the Volkswagen Tiguan a positive one! I was extremely impressed from start to finish! The whole process was stress-free and he put absolutely no pressure on me. He was very personable, following up to make sure I had all the info I needed, and answered all of my questions almost immediately. Overall, he made the entire experience so quick, easy, and seamless! I highly recommend Manny to anyone looking to buy or lease a Volkswagen!

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DealerRater Jan 9, 2021

Leandro was very responsive, personable and helpful. He got me a good and fair deal. The purchase and pickup went smoothly, quickly and easily. I was impressed with everything and it was stress-free. I am happy with the car and transaction and would recommend Platinum VW.

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Google Jan 7, 2021

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DealerRater Jan 5, 2021

Very happy Everyone is very friendly courteous and professional Will recommend this dealer to all my family and friends Everyone goes above their expectations and that makes a customer very happy

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DealerRater Jan 5, 2021

Great easy experience. Leo was super helpful and informative. I would definitely reach out to Leo for my next purchase because he made it easy.

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DealerRater Jan 5, 2021

Leandro Rodrigues was extremely professional, friendly, and knowledgeable. It was a pleasure doing business with him. I would highly recommend him as a salesman if your looking for a new vehicle

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DealerRater Jan 2, 2021

Leandro was professional , friendly and not pushy. He was easy to work with and got me a great deal! I would totally recommend Platinum VW dealership to anyone looking for a Volkswagen!

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DealerRater Dec 31, 2020

Manny was amazing, very helpful and patient because I have hearing impaired. He did everything quick. I got my car within a hour and he was great!

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