Customer Testimonials
PURE EXCELLENCE. MANNY IS AN EXCEPTIONAL SALESPERSON. He is straightforward, knowledgeable, honest, helpful, professional & responsive. I bought a Volkswagen Taos SEL and I LOVE it! This is my 4th Volkswagen but my first time working with Platinum VW and Manny and this was by far the best experience I've ever had with a car dealership. I knew what I wanted and Manny delivered it fast and efficiently. Everything was smooth and more than fairly priced. They gained a new loyal customer. I'll definitely work with Manny again when it's time for my next car! Anyone that ...
Wonderful experience!! Twice! This is the second car we purchased from Manny at Platinum VW and he was so easy to work with. He listened and worked with me to find exactly what I wanted in a car. He makes the whole car buying process quick and simple. So appreciative of Manny which is why we bought not one car from him but two!
I am happy to bring my car to VW in Hicksville. For a few years now I have been dealing with Steve and he is always kind, cari g, and proficient. He takes good care of me and is very personable and respectful as well.
Excellent service
The people our platinum Volkswagen were very nice and polite. They liked to walk you through each payment option. It was a great experience.
Very good and efficient service and helpful staff. However the waiting area was cold and freezing.
Today was my second time using this location and they have been absolutely awesome each visit!! Very professional and organized, also love the way they keep you updated and have patience during your vehicle being serviced. They have a permanent customer with me! BTW Platinum Volkswagen is not only the BEST... they can teach Sunrise Volkswagen how to operate as efficiently as they do from sales to service or better yet close them down and take over!!! Thank you Platinum Volkswagen
Ordered a new key and had them program it to the car
This is my second car purchase from Platinum VW. I recommend Vildan S to anyone who is looking for an honest and professional dealer. Very nice lady and very helpful. The information that was given upfront was the same when I made the purchase. She took care of the insurance company for me. Two days later I drove away with a 2023 Taos. Everyone at VW was friendly and welcoming.
Every time I am here, it is a seamless experience. I can't speak more highly of Steven, who is possibly one of the nicest and most helpful people I've ever met. Thanks for another great visit.
I have had nothing but positive experiences with Parts and Services department.
Vildan S was very friendly, helpful and knowledgeable. She gave us accurate information about the the car we chose. Excellent help and service!! I would recommend her to anyone who is looking for professional information about buying a car.
courteous and efficient there was no pressure and all pros and cons were discussed upfront.
Very good I will use them again
They’re awesome five stars easily
Excellent . . Fast , professional, and kind .
Nathan was a gem! He answered all my questions and was completely honest and professional. Will definitely be coming back for all my routine service and more!
Friendly staff that really looks out for your car and you, provides sound advice through recommendations and doesn’t try to sell you anything you don’t need. I would definitely recommend. Steven was great!
The staff was extremely friendly and accommodating. They had a ride for me to go where I needed. The oil change was quick as well.
Great people. Always treated with respect. This is a well run shop. Highly recommended.
Great service. I am not a regular client and normally use another VW service site, which we were unsatisfied for a long time. The car was having mechanical issues on the road and Premium was the closest VW. They took the car in the next day and fixed it within 24 hours. Next service check up we will use this service site.
Oil change
Great communication and service.
Good people and great service
I find the service was quick, thorough and reliable.
My car was leased at the Bayside location and I serviced it there twice because of some recalls due to it being the first year model for the Taos. I wasn’t thrilled there so I started to go to Platinum. Steve Fox has been so helpful and a pleasure to deal with.
Excellent communication and helpful start to finish!
Excellent experience. Everyone here treated me very well. I will definitely be coming back!
The Best
They assessed the damage to determine what needed to be replaced. They explained the work plan and set the date for the repair.
Excellent! Fast, courteous & a pleasure to deal with. On my 3rd Platinum VW vehicle... Highly recommended!!!
Computer issue
Staff was accommodating and professional. Seamless process thank you Leo 🙂I love my Taos….
Very good service. Thank you Nathan!
I’ve been using Platinum VW service for years and they’re excellent. Service is great and the advisors are friendly, knowledgeable and honest.
I worked with Manny for my new car purchase. He was professional and friendly throughout the whole process and patient with all of my questions. Overall great experience.
3 time using this location and they are always service minded and communicative.
Steve Fox, one of the service advisors over at Platinum VW, always takes care of our service needs both professionally and addresses all our vehicles needs satisfactory and expeditiously. The service technicians over at Platinum VW always do a spectacular job on our vehicles.
Awesome service
Steven Fox was very helpful would definitely come back for service here
Absolutely phenomenal service. Not only are their customer service team top notch, but their mechanics are truly superior in their respective trades. I wish I knew about them from the get-go.
Manny and the Platinum team made the buying experience a positive one. From the time we walked into the showroom Manny was very helpful, knowledgeable and no pressure was given. Highly recommend Platinum VW and the sales team.
Amazing experience from start to finish! Very organized and effective operation, and super convenient to drop off and pick up after hours. Prices are reasonable, too. Loved the communications during the day, every step of the way.
Always professional and friendly. They’ve always gone the extra mile.
Factory recall, coolant warning light
Excellent service!! I was able to get my new car in less than 24 hours. Highly recommend!
Great team, always keeping me updated. Thanks Steve
Had a recall on my Jetta The recall was handled and fixed and I was on my way.
Very good service
Recall and dashboard warning light for airbag
Warranty work performed. Uber courtesy shuttle they offered was used to bring me home after initial drop off. Offered for pickup but didn’t use. Was kept in loop multiple times about status of vehicle. 5 star service and my advisor Steve was excellent.
Congratulations to me, and all thanks to MR KILLIAN BAYER he never stop doing miracle's. I was so shocked and amazed the very moment I received my second profits in my Bank account this is wonderful. indeed good work deserve great recommendation, after my first profits I had to reinvest my $1,000 in his company, which after 5 working days I got my second profits of $11,100, I'm very excited, may God continue to Bless you. Anybody in search of a professional and trustworthy forex expert do not hesitate to contact MR KILLIAN BAYER now via Email: [email protected] WhatsApp: +1 707...
Reps were warm and welcoming.
Prompt, professional and courteous always. The VW service center in Hicksville is the best on Long Island.
Steven was really good, very helpful. Explained everything in detail. Offered more services for me and the appointment was easy and done on time. I didn’t have to wait long for the service. Will recommend platinum Volkswagen to anyone. Already have a service appointment made for next week.
Excellent customer service and help with choosing my vehicle!!
Platinum always goes above and beyond. Steve, Dave and the crew Rock! Cant recommend them enough. Thanks again!!! Only place I’m taking my VW for service.
Nathan was my service advisor. Helped with my issues professionally.
Great customer service! Thanks Manny!
Thank you manny and everyone at platinum Vw for making my experience easy and comfortable. Went out of your way to fit everything with my schedule and made purchasing this vehicle so easy.
Professional, efficient and honest. Although they are in the business of selling vehicles, they ensure you are comfortable with your purchase and the process. Happy, I was introduced to this business.
Just picked up a 2023 ID4 from Platinum VW, I buy new cars every year or two this my best experience ever, they don’t charge mark up or dealer add ons and no nonsense, my salesman Manny Lucas was going above and beyond to make sure my satisfaction, highly recommended for anyone looking for easy and no bs transaction
Outstanding Customer Service every time.
Bought a 2023 VW Taos on November 1st. It was a great experience. Manny Lucas was the best salesperson I've ever dealt with in all my years. Very happy with the car and with chosing Platinum Volkswagen.
Had come here a few months back and didn’t have a bad experience but did have a bit of a wait. Came here last week and there was no wait, car was taken exactly at my appointment time both times. My service advisor was Steve and he was very thorough and helpful. They were able to figure out what was wrong despite the light on my car having turned off. He ordered the part and scheduled another service date for me the same week. They even fixed another issue I didn’t know about. Both times complimentary Lyft services ...
Great service. Notified me as soon as it was ready. Wasn’t able to pick it up during business hours so they left my key in the lockbox.
Everything works
I had the best experience with Vildan. She was super informative and patient. 3hrs flew by.
Amazing service. They were able to work a deal that I was very happy with on a new Tiguan. Vildan could not have been nicer and more accommodating. I will definitely do business with them again in the future.
Vildan was great and very accommodating. The staff was extremely nice was able to fit my needs.
What a wonderful shop and staff. They are so Friendly and knowledgeable and I couldn’t believe how fast the service was.
Great experience, was not pushy at all like other dealerships. Would definitely recommend. Very friendly.
A very smooth experience. From the moment I pulled up the staff was friendly & professional, but most importantly they were fair with the price.
It is a pleasure dropping your car off at Platinum, knowing everyone is friendly and transparent about your service. Steve is a wizard and is always keeping the best interest of the customer in mind.
