Customer Testimonials
Great service. In & out as promised. Service Reps are great
Best place to bring your car for repair they really care about you !
As always, for the last 13 years, Platinum has been the best VW dealer and service department I have ever experienced.
I had brought my car here for a steering clock spring replacement and everyone working there was nothing but kind. I had dropped my car off at 8am and received a video update from the mechanic showing and explaining all of the issues found during the safety check and diagnostic exam. They luckily had the part I needed in stock and my car was ready to be picked up by 11:30. I really appreciated the honesty and efficiency that this location provided and I would definitely go back again if my car ever had issues and would recommend this dealership to ...
Oil change
Phenomenal service and people.
Quick and reliable service
Diagnosed the exact issue after a couple of failed attempts at other shops. Even better was learning it was covered under warranty after 9 years. Steve in Service was extremely helpful. Saved me from getting uncesseary work done at another shop. Thanks!
Great service
Since I bought my VW Atlas from the VW of Huntington in 2019, I always perform my regular maintenances at the Platinum VW in Hicksville. The location is convenient, next to Hicksville train station. So I can drop my car in the morning and pick it back in the afternoon. The service advisor (Steven) has great customer service. Pricing is cheaper compare to other VW dealer services nearby. I always have a great experience with VW Platinum Service Dept. I definitely recommend them. At least try them and make your own judgement. They are here to please and will do anything ...
Service was really great 👍
Manny is an exceptional car salesman and I would like to share my review of his outstanding service! Manny is extremely knowledgeable and takes the time to explain the process. I have leased 2 cars with Manny and he patiently explained all of my options and ensured that I understood all of the terms and conditions. He went above and beyond to make the paperwork smooth and hassle-free. I will only lease/buy from VW if Manny is involved in the process. I constantly refer my friends and family to him and will continue to do so in the future!
Excellent as always. Great communication, prices for services are accurate, never excessive. Repaired, maintained, and detailed my car to perfection. Steve is the best. I highly recommend!
Pleasant and professional
Great service and people working there. In and out fast.
Tire pressure was reading low. They got us in timely. Nathan was excellent. Very professional.
Vildan was great and super helpful. We would have loved a better deal but unsure the current marker allows for that.
I’ve had to bring my car in for two safety recalls that have popped up and also had routine maintenance done here as well. It’s always so easy to make an appointment and they are very accommodating. My car is always done quickly. The guys are super friendly and knowledgeable as well.
Fast friendly courteous service
I must say the experience was stress free. My car was well taken care of . I went in for a lane assist malfunction, and they ordered me a new camera. Great service
Nathan allowed me to bring my car in the next day and fix my tire pressure. Was able to wait for it. Received a video of my car while it was being serviced. Everyone was helpful and professional.
Outstanding service would recommend to all my friends and family.
Had a very nice time, no problems at all, they also gave me auto inspection. Along with putting my registration on my windshield and an oil change. All was done in 1 1/2 hrs. Well done.
Oil
I can't praise the staff at Platinum enough. I arrived at the service facility with the intentions of sitting there waiting for my car. Nathan, who handled everything for me, said it would be a long wait and suggested they call a car to bring me home and back when my car was ready. There was no cost for this service, and it gave me a chance to relax at home. While home Platinum Service sent me some videos of their working on my car. It kept me informed of everything that was going on at their end. The ...
Steve is an excellent customer care individual who not only takes care of any and all issues but goes the extra mile accommodating client comfort and scheduling in our busy day to day routine work. I am absolutely happy with the service I got from Platinum Volkswagen.
Very professional and honest dealer.
Leo offered me a great deal that I couldn't resist on a 2023 VW Atlas. Excellent service! Thank you.
Manny is such a valuable sales professional with a vast wealth of knowledge and expertise about each VW model, its features, and the inner workings of the auto market overall. Manny’s empathy, communication, and efficiency, paired with a calm, personable demeanor make it easy for customers to place their trust in him for an often-complicated car leasing/buying process. We did not have to worry about a thing. Our family loves working with Manny, and we look forward to our next lease with him in three years! - The Church Family
Easy fast,efficient,professional,courteous and accommodating,affordable service center.
Great service. Courteous and friendly. Kept me informed throughout the process. And the work was completed quickly.
We have used Manny for several years now and will continue to use him. He knows exactly what I want each time we lease our car. I’m looking forward to our new 2023 TAOS. Thank you!
Platinum provided their usual excellent service. Drop off and pick up was convenient and inspection and related service reasonably priced.
General Diagnosis and breaks.
Great experience. Service was focused and thorough. Steve was a great help and made sure everything I needed was covered.
Enjoyed seamless experience
Steve Fox and crew at Platinum VW are the best! The service is always top quality and very convenient to get in and out!
It was pleasure doing business with you guys! Thank you manny for your dedication and help..
10/10 service. No hassles or issues from start to end. I'd be glad to use them again.
A+++ experience, very friendly and attentive
I went in for an oil change and inspection. From the moment I pulled my car in, to the moment I left, I was very satisfied. The guys who pulled my car in were polite and friendly. I then entered the waiting room where I waited no longer than 5 minutes when I was taken in by Steven who was my service adviser. He was very friendly and pleasant. He assured me that my car would be in and out and explained everything in detail. He even sent me a video of the work that the mechanic performed which was an ...
Very well organized service center with advisors willing to help you with any questions you may have. Really appreciate the fact that they send you a video of what’s going on with your car.
Wonderful as always
Steve was great. Car driving well.
So easy to deal with! They weren’t aggressive, no sales pitches. My car was clean and ready on time for pick up
Absolutely amazing! Extremely painless and super easy! Thank you again! We will definitely be back!
Manny is always a pleasure to work with and always honest. 2nd car bought from Manny and will continue to use him!
This VW service center is simply amazing! It has delivered an excellent experience every time I gone here. Tony‘s professionalism and willingness to help is remarkable. My vehicle is serviced as agreed and ready when promise.
Vildan was an extremely helpful sales person. Everything was thoroughly explained and very straightforward. This was a seamless experience. 10/10 would recommend! 🙂
Vildan and Platinum VW made my transaction smooth and easy! I will absolutely use them again and will recommend them to friends and family.
I used Platnum before and that dealer always tried to work with the customer. That is why I went back to them. Their price was not outrageous. With interest rate going up and the money factor for leasing is in in stratosphere leasing a vehicle is almost impossible. But they made it work for me.
Friendly Great communication Honest Efficient Fast
Vildan was an amazing sales person it’s my third VW purchase from them. She called when she had what we wanted at a payment we ballpark and agreed on I was in an out in an hr. She reviewed everything and gave us a how to on the updated technology
Excellent service. Nice and efficient people. Service performed very quickly
I have been a customer of Volkswagen since 2017 and every time I bring my car for service, they are very pleasant and treated me with respect. They are very honest and do not make up for repairs that are not needed.
I had a wonderful experience with Platinum Volkswagen. I recently leased by third car from this dealership and I can honestly say that it was a breeze. Vildan was extremely kind and helpful throughout my experience. She was able to work around my schedule and helped to get me exactly what I wanted. Vildan made the stressful process of leasing a new car stress free. She is extremely personable and cares about her customers. I would be happy to work with Platinum Volkswagen again!!
Service car on time and gave me a loner car
Everyone at Platinum Does an excellent job of their customers and solving any issues they are dealing with I appreciate their genuine concern
Paul and Vildan have been amazing in helping me in my buyout lease. They’ve taken the time to explain the process and have helped me get the best possible deal with as little headaches as possible! Thanks for making my first lease and buyout a great one!
Manny made things very easy for our car purchase. He was very helpful and very calm and never pushy. While we were there purchasing, he was actually in the middle of selling another car to another party at the exact same time, but we still received all the help and support we needed without delay. He even managed to let us take the car 2 days earlie than expected. After we had already paid and received the keys, he stayed with us and the car for another 20-30 minutes to talk us through everything about the car and help to answer ...
Great experience with a no nonsense dealership! Easiest car buying experience I have had yet!
Easy. Smooth
My service expert Steve was great. He explained everything to me and called me every step of the way to make sure I was comfortable with paying for all the repairs. I would definitely visit this location again.
My sales manager was incredible! From the moment I got to the showroom he was friendly, attentive, listened to my needs was NOT pushy and in the end I purchased a brand new, beautiful truck!!! I am very very very happy!!!!
I had a wonderful experience at Platinum Volkswagen. Steve was super helpful and my car was done in less that two hours. No delay in my appointment time and they provided me with rides to the mall and back. Super convenient. Thank you for a great experience, I would definitely go back.
I’ve had 3 VW from platinum VW and I’ve always had the best experience, everyone is so nice and efficient. I will be using platinum VW again in the future!
Manny was great. Very friendly and quick. Angela was also fantastic and one of the main reasons we chose to buy from Platinum.
Everyone was very nice and professional they had me in and out in 30 minutes
This is my first car purchase. Vildan S made the whole experience wonderful. I highly recommend Platinum Volkswagen and Vildan.
Steven Fox was a very good service person
Platinum VW is the best by far I was in and out with new inspection sticker diffinetly my new go to dealer I appreciate you Steve.
It was wonderful working with Joe R. as a salesperson. Highly recommend!
PURE EXCELLENCE. MANNY IS AN EXCEPTIONAL SALESPERSON. He is straightforward, knowledgeable, honest, helpful, professional & responsive. I bought a Volkswagen Taos SEL and I LOVE it! This is my 4th Volkswagen but my first time working with Platinum VW and Manny and this was by far the best experience I've ever had with a car dealership. I knew what I wanted and Manny delivered it fast and efficiently. Everything was smooth and more than fairly priced. They gained a new loyal customer. I'll definitely work with Manny again when it's time for my next car! Anyone that ...
Wonderful experience!! Twice! This is the second car we purchased from Manny at Platinum VW and he was so easy to work with. He listened and worked with me to find exactly what I wanted in a car. He makes the whole car buying process quick and simple. So appreciative of Manny which is why we bought not one car from him but two!
I am happy to bring my car to VW in Hicksville. For a few years now I have been dealing with Steve and he is always kind, cari g, and proficient. He takes good care of me and is very personable and respectful as well.
Excellent service
The people our platinum Volkswagen were very nice and polite. They liked to walk you through each payment option. It was a great experience.
